To contact our offices or to report a problem, CLICK HERE.
If you have problems making a payment using the online or toll free phone payment service, please contact Paymentus Customer Support at 1-800-420-1663. They are available to assist with payment transactions 24 hours per day and seven days per week.
The City will respond to email notices within 2 business days. Please call our office if a quicker response is needed.
City of Rocky Mount Business Office
Frederick E. Turnage Administrative Complex
331 S Franklin Street
PO Box 1180
Rocky Mount, NC 27802-1180
The office is located on the 1st floor.
Hours of Operation
Office on 1st Floor: Monday - Friday 8:30 a.m. - 5:00 p.m.
Drive thru window: Monday - Friday 8:00 a.m. - 5:30 p.m.
Call Center: Monday - Thursday 8:30 a.m. - 7:00 p.m.
Friday 8:30 a.m. - 5:00 p.m.