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To contact our offices or to report a problem, CLICK HERE.

If you have problems making a payment using the online or toll free phone payment service, please contact Paymentus Customer Support at 1-800-420-1663. They are available to assist with payment transactions 24 hours per day and seven days per week.

The City will respond to email notices within 2 business days.  Please call our office if a quicker response is needed.

Contact Information

City of Rocky Mount
Business Services Center
224 S Franklin Street
PO Box 1180
Rocky Mount, NC 27802-1180

The office is located on the 1st floor.

Hours of Operation

Office on 1st Floor:  Monday - Friday 8:30 a.m. - 5:00 p.m.
Drive thru window:  Monday - Friday 8:00 a.m. - 5:30 p.m.
Call Center:  Monday - Thursday 8:30 a.m. - 7:00 p.m.
Friday 8:30 a.m. - 5:00 p.m.

Customer Service: 252-972-1250
Pay by phone: 1-866-288-7608